eClaims Workflow
Help

Sending Messages

SecureDocs supports most major browsers. Drag & Drop functionality in older versions of Internet Explorer requires an install of our ActiveX software. Please review Upload Control help page for additional information.

The uploading time depends on the sender’s available network connection and on the size of the attachments. Progress bar indicates the percentage of completed upload.

Confirmation screen with a SecureDocs Message ID will come up when upload and sending is done.
You might be required to provide the Message ID when contacting us for Support.
Registered users benefits from having all transaction records saved in their SecureDocs Outbox.

Sending a Message

Click the "New Message" button.  On the "Send Files" page:
  • Send To: Provide email addresses of up to 10 recipients.  Contact address book is not available to unregistered users.
     
  • Subject Line: Text from this box is copied to the regular email notification sent to the recipient. It is recommended that you exclude any privileged information from the subject line.
     
  • Comments: provide optional notes for the recipient to read.
     
  • Attach the documents using any of the following methods:
    Drag & Drop
    When working with any recent version of a popular browser the documents can be dropped anywhere on the sending page. Internet Explorer versions 9 or older running our ActiveX software have a designated drop zone (rectangular area marked with "Drag & Drop Files Into This Box")
     
    Add Files Button
    Select the files inside the "Open Files" window.  Standard keyboard/mouse shortcuts specific to your operating system can be used to select multiple files at once (for example Ctrl+a to select all files inside a folder using Microsoft Windows).
     
    Single File Basic Upload
    Try this option if you're using an older browser and our ActiveX software cannot be installed on your computer.  Only one file can be selected at a time but multiple files can still be attached to the message when sending.
     
  • Optionally, prior to sending the message, change message expiry date using "More Options" link.
 
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